RETURN & SHIPPING POLICY

RETURNS & EXCHANGES

EXCHANGE POLICY

At Soloshades Official Website, we currently do not accept returns or refunds on any orders.

However, we do provide exchange support under limited conditions mentioned below.

EXCHANGE ELIGIBILITY

Customers can request an exchange only if:

  • Wrong product is delivered

  • Product is damaged during delivery

  • Product has a manufacturing defect

  • Size exchange request (only if stock is available)

To be eligible for exchange:

  • Request must be raised within 24 hours of delivery

  • Product must be unused and unwashed

  • Original tags, packaging, labels, invoice, and accessories must be intact

  • A proper 360° unboxing video is mandatory from the beginning without any cuts or pauses

Without proper unboxing video proof, exchange requests will not be accepted.

IMPORTANT CONDITIONS

Exchange requests will not be accepted if:

  • Tags are removed

  • Product is used, washed, or damaged by customer

  • Request is raised after 24 hours of delivery

  • No clear unboxing video is provided

  • Product is returned without original packaging and labels

NO RETURN & NO REFUND POLICY

WE DO NOT ACCEPT RETURNS OR PROVIDE REFUNDS UNDER ANY CIRCUMSTANCES.

Once an order is placed successfully, it cannot be returned or refunded due to:

  • Change of mind

  • Wrong size selected by customer

  • Color/design expectation differences

  • Delivery delay caused by courier partners

  • Refusal to accept the order after shipping

EXCHANGE PROCESS

To request an exchange, customers must share:

  • Order ID

  • Proper unboxing video

  • Product images

  • Issue details

Email: info@soloshades.in

Our team will verify the request and approve the exchange only if all conditions are fulfilled.

SHIPPING POLICY

  • Orders are usually processed within 1–3 business days

  • Delivery timelines may vary depending on location and courier availability

  • Tracking details will be shared after dispatch

  • Soloshades is not responsible for delays caused by courier companies or unforeseen circumstances

CONTACT US

Website: Soloshades
Email: info@soloshades.in