PRIVACY POLICY

Last Updated: April 2026

Welcome to Soloshades.

At Soloshades, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, share, and safeguard your data when you visit our website, interact with our advertisements, or place an order through our store.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

 

 

1. Information We Collect

When you visit our website, create an account, place an order, subscribe to updates, or interact with our advertisements, we may collect the following information:

Personal Information

  • Full name

  • Mobile number

  • Email address

  • Shipping and billing address

  • Order details and purchase history

  • Customer support communication

Payment Information

Payments are securely processed through trusted third-party payment gateways. We do not store your complete debit/credit card details on our servers.

Device & Technical Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Referral URLs

  • Website activity and interaction data

 

 

2. How We Use Your Information

Your information may be used for the following purposes:

  • Processing and delivering orders

  • Sending order confirmations and tracking updates

  • Providing customer support

  • Managing returns, exchanges, and refunds

  • Improving website performance and user experience

  • Detecting fraud or suspicious activity

  • Running advertising and remarketing campaigns

  • Sending promotional emails, SMS, or marketing communication

  • Measuring ad performance and customer behavior

 

 

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience and marketing performance.

These technologies help us:

  • Understand customer behavior

  • Save user preferences

  • Analyze website traffic

  • Run personalized advertisements

  • Improve conversion tracking

You can disable cookies through your browser settings, although some website features may not function properly.

 

 

4. Meta Pixel & Advertising Technologies

We may use Meta Pixel, Meta Conversions API, Google Analytics, Google Ads, and similar tracking tools to:

  • Track website traffic and conversions

  • Measure advertisement performance

  • Run remarketing campaigns

  • Show personalized ads on platforms such as Facebook, Instagram, and Google

These platforms may collect certain information using cookies and tracking technologies according to their own privacy policies.

 

 

5. Google Analytics

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

  • Device information

  • Session duration

  • Pages visited

  • Traffic source

  • User interaction data

This information helps us improve our website and customer experience.

 

 

6. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared with trusted third-party service providers only when necessary for:

  • Payment processing

  • Shipping and logistics

  • Order fulfillment

  • Marketing and analytics

  • Customer communication

  • Fraud prevention

These providers are only permitted to use your information for the required services.

 

 

7. Shipping & Delivery

Orders are processed and shipped through third-party courier and logistics partners.

Estimated delivery timelines may vary depending on location, courier operations, public holidays, weather conditions, or unforeseen delays.

Customers are responsible for providing accurate shipping information.

 

 

8. COD (Cash on Delivery)

Cash on Delivery may be available on selected orders and locations.

We reserve the right to:

  • Disable COD for certain customers or pin codes

  • Verify COD orders before dispatch

  • Cancel suspicious or unverified COD orders

Repeated failed or fake COD orders may lead to future order restrictions.

 

 

9. Exchange, Return & Refund Policy

Exchange, return, and refund requests are handled according to our store policies.

Products may only be eligible for exchange or return under specific conditions mentioned in our Exchange Policy.

Certain items, limited collections, or discounted products may not be eligible for return or exchange.

 

 

10. Data Security

We implement reasonable technical and security measures to protect your personal information.

However, no digital transmission or storage method can guarantee complete security.

By using our website, you acknowledge and accept this risk.

 

 

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of external websites.

 

 

12. Children's Privacy

Our products and services are not intended for children under 13 years of age.

We do not knowingly collect personal information from minors.

 

 

13. Policy Updates

We reserve the right to update, modify, or revise this Privacy Policy at any time without prior notice.

Changes will become effective immediately after being posted on this page.

 

 

14. Contact Information

For any questions regarding this Privacy Policy, you may contact us:

Website: https://soloshades.in/
Email: info@soloshades.in

 

 

Disclaimer

Soloshades operates as an independent online clothing brand and complies with applicable GST and business requirements under Indian regulations wherever applicable.