Refund and Returns Policy

Mail: info@soloshades.in
Phone: +91 9532760929 (11:00pm to 4:30pm)
Instagram: @soloshades_in

Returns

You have 5 calendar days from the date of delivery to initiate a return.
To be eligible for a return, the item must be:
- Unused, unwashed, and in the same condition as you received it.
- With all original tags and packaging intact.
Items that do not meet these criteria will not be accepted for return.
To initiate a return, please contact our customer support team at [info@soloshades.in/9532760929] with your order number and reason for return.
Return shipping charges will be the responsibility of the customer unless the item is defective or incorrect.

All sales are final from our end. We do not accept returns. Your order can be exchanged within 24-48 hours from the delivery date.

Exchanges are allowed only if there’s a size issue. Before approving, our team will check the product, and we can refuse the exchange if the product is used, damaged, or missing its tags.
We provide exchange only one time, so make sure you are sure of the size. For assistance, we are here to help you.
Exchange charges are ₹200. As we do not have our own delivery service, we rely on third-party delivery partners. The delivery partner charges us for reverse pickup from your location and additional delivery charges for delivering new product back to your location. As there are two-way charges, we request our customers to pay only for one way charges.
Exchanged product gets shipped as soon as we receive the returned product. The whole process takes about 7-9 days.
Products purchased on any type of sales cannot be exchanged.
In case of a damaged product, we request you to provide an unboxing video, Once verified, We will initiate a return pickup and provide a refund in the form of store credits.
Products purchased on any type of sales cannot be returned or exchanged.

For further queries, feel free to reach us out at our